01Overview

We want you to love what you order from Doxawares, whether it's a gift from Doxa Shop, a piece from Doxa Style, or an event booked through Doxa Experience. This policy explains how returns, exchanges, and refunds work for each, and how to start one.

02Physical products: return eligibility

Most items purchased through Doxa Shop and Doxa Style can be returned within 7 days of delivery, provided that:

• The item is unused, unworn, and in its original condition with tags and packaging intact.
• You have proof of purchase (order number or receipt).
• The item is not listed under Non-returnable items below.

To start a return, contact us within the 7-day window; items sent back without prior contact may experience delays.

03Non-returnable items

For hygiene, safety, and the nature of the product, the following cannot be returned unless faulty or damaged on arrival:

• Perishable goods, treats, and drinks.
• Personalised, monogrammed, or made-to-order gifts and corporate items.
• Underwear, swimwear, and other intimate apparel.
• Gift cards and Doxa Rewards credit.
• Items marked "Final Sale" at checkout.

04How to start a return

1. Contact us at doxawares.com/contact-us or via live chat/WhatsApp with your order number and the reason for the return.
2. We will confirm whether the item is eligible and share a return address and any return instructions.
3. Pack the item securely in its original packaging where possible.
4. Once we receive and inspect the item, we will notify you of the outcome.

05Refunds for physical products

Once your return is received and inspected, we will notify you by email whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days, though your bank or card provider may take longer to reflect it. Where a refund isn't possible to the original method, we may offer Doxa Rewards credit instead, with your agreement.

06Doxa Experience: events, rentals & staffing

Because Doxa Experience bookings (event planning, rentals, virtual event solutions, event staffing, treats & drinks for events, and souvenirs) involve reserving vendors, dates, and materials on your behalf, they follow a different policy from physical products:

• Deposits paid to secure a date or booking are non-refundable once vendors or materials have been reserved on your behalf.
• Cancellations 14+ days before the event date are eligible for a refund of amounts paid beyond the deposit.
• Cancellations within 14 days of the event date are generally non-refundable, as staffing, rentals, and materials are typically already committed.
• Rescheduling is offered where possible at no extra cost if requested at least 7 days in advance, subject to vendor availability.

Specific terms for your booking will be confirmed in writing (email or quote) when you book a Doxa Experience service, and those terms take precedence over the general guidance above.

07Corporate & bulk orders

Corporate orders, bulk gifting, and custom-sourced products are quoted individually and may require a deposit. Because these are produced or sourced specifically for you, they are non-returnable once production or sourcing has begun, except where the goods are faulty or do not match the agreed specification. Cancellation terms will be set out in your quote or order confirmation.

08Damaged, defective, or incorrect items

If an item arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or full refund, including any return shipping costs, at no charge to you.

09Exchanges

We're happy to exchange an eligible item for a different size, colour, or product of equal value, subject to availability. If the replacement costs more, we'll ask for the difference; if it costs less, we'll refund or credit the difference.

10Who pays return shipping

For change-of-mind returns on eligible physical products, return shipping is paid by the customer unless the order qualified for free shipping, in which case the original outbound shipping cost may be deducted from your refund. For damaged, defective, or incorrect items, Doxawares covers return shipping.

11Late or missing refunds

If it has been longer than 10 business days since your refund was approved and you haven't received it, first check with your bank or card provider, as processing times vary. If you still haven't received it, contact us and we'll look into it.

12Contact us

Questions about a return, exchange, or Doxa Experience cancellation? Reach us:

• Online: doxawares.com/contact-us
• Nigeria: Lagos, Nigeria · +234 706 901 1616
• Canada: 5951 167C Avenue NW, Edmonton, Alberta · +1 (780) 239 2342