Delivery times depend on your location and the item ordered. Locally within Nigeria, most orders arrive within a few business days; international orders, including to Canada, generally take longer once customs is factored in. You'll see an estimated delivery window at checkout, and a shipping confirmation once your order is on its way.

Yes, doxawares.com accepts orders in NGN, CAD, USD, GBP, and EUR, and we can ship internationally. If you're unsure whether we deliver to your address, contact us before ordering and we'll confirm.

Yes. Once your order ships, we'll email you tracking details so you can follow it to your door.

You can switch between Nigerian naira, Canadian dollar, US dollar, pound sterling, and euro using the currency selector in the site menu. The currency shown at checkout is what you'll be charged.

Yes. Payments are processed securely by our payment provider. Doxawares does not store your full card details on our servers.

Most Doxa Shop and Doxa Style items can be returned within 7 days of delivery if unused and in original condition. Full details, including non-returnable items, are in our Refund & Returns Policy.

Contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement, exchange, or full refund at no cost to you.

Once we've received and inspected a returned item, approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a little longer to reflect it.

Cancellations made 14 or more days before your event date are refundable beyond the deposit; cancellations within 14 days are generally non-refundable, since vendors and materials are already committed. See the Doxa Experience section of our Refund & Returns Policy for full terms.

You're automatically enrolled when you create a Doxawares account, and you'll start earning on qualifying purchases from then on.

You earn Doxa Rewards credit on qualifying purchases, which you can apply toward future orders at checkout. Rewards have no cash value and can't be transferred between accounts.

Rewards remain valid as long as your account stays active. See our Terms & Conditions for the full program rules.

Doxa Experience is our events and celebrations service, event planning, rentals, treats & drinks, souvenirs, virtual event solutions, and event staffing for anything worth celebrating.

Start by browsing the Doxa Experience page or contacting our team with your event details. We'll confirm availability and send you a written quote or booking confirmation.

Yes, most bookings require a deposit to secure your date and reserve vendors or materials on your behalf. This is outlined in your quote.

Rescheduling is generally possible at no extra cost if requested at least 7 days before the event date, subject to vendor availability.

Yes, we offer bulk orders, custom gifts, and product sourcing for corporate clients. Contact us or request a quote to get started.

Yes, many corporate and bulk gifting orders can be personalised. Because these are produced or sourced specifically for you, they're generally non-returnable once production begins. Details are confirmed in your quote.

You can check out as a guest, but creating an account lets you track orders, save a wishlist, and earn Doxa Rewards.

Reach us through live chat or WhatsApp on the site, our contact page, or by phone: +234 706 901 1616 (Nigeria) or +1 (780) 239 2342 (Canada).

We have offices in Lagos, Nigeria and Edmonton, Alberta, Canada, and we serve customers internationally.